Tesu express Refund Policy

I. Return Period

II. Return Conditions

• The product must be in its original condition, unused, unworn, unwashed, without any stains, scratches or damage;
• The original tags, hangtags and packaging (including boxes, dust bags, etc.) of the product must be intact, without damage, alteration or loss;
• You must provide a valid purchase proof (such as order screenshot, receipt, etc.), and the information on the purchase proof must be consistent with the returned product and order information;
• The product must fall outside the scope of "Non-Returnable Items" specified in this Policy.

III. Return Process

1. Apply for Return: On the premise that you meet the return conditions, please contact our customer service via the contact email Link@tesuexpress.store to submit a return application, state the reason for return, and provide the order number, product photos and purchase proof.
2. Review and Confirmation: We will complete the review within 3 working days after receiving your return application. If approved, we will send you a return label, detailed shipping instructions and return address ([Please fill in your return mailing address here]).
3. Ship the Return: After receiving the return notification, please properly package the eligible product in accordance with our instructions, attach the return label and send it out, and keep the logistics tracking number for future inquiry.
4. Note: Products returned without prior approval from us will not be accepted. We will not be responsible for the loss or damage of such products, nor will we provide a refund or exchange.

IV. Handling of Damaged or Defective Products

V. Non-Returnable Items (Exceptions)

• Perishable products: such as food, flowers, plants, etc.;
• Customized products: such as special orders, personalized customized products (including engraving, printing and other customized services);
• Personal care products: such as beauty products, skin care products, toiletries, etc. (for hygiene and safety);
• Dangerous goods: such as hazardous materials, flammable liquids, gases, etc.;
• Special-priced products: all products marked as "Special Price", "Clearance" or "Discount";
• Gift cards: All gift cards sold by us will not be returned or refunded once activated or used.

VI. Exchange Policy

VII. EU 14-Day Cooling-Off Period

VIII. Refund Processing

1. Refund Review: After receiving your returned product, we will complete the product inspection within 5 working days. If the inspection is passed, we will notify you via email that the refund has been approved; if the product does not meet the return conditions, we will notify you via email and send the product back to you in the original way, without providing a refund.
2. Refund Timeframe: After the refund is approved, we will automatically process the refund through the payment method used in your original order (such as credit card, Alipay, etc.) within 10 working days.
3. Credit Note: The time for the refund to arrive depends on the processing procedures of your bank or credit card company, usually 3-7 working days (subject to the rules of the payment institution). We will not be responsible for any fees or liabilities arising from the delay in the refund arrival.
4. Abnormal Handling: If you have not received the refund within 15 working days after your return application is approved, please contact our customer service via Link@tesuexpress.store in a timely manner, and we will inquire and handle it for you as soon as possible.

IX. Contact Us